We’re proud and confident that our furniture are made with premium materials and fine craftsmanship. We entirely stand behind the quality of all our product to ensure that you can purchase directly from us with ease of mind and confidence. Sometimes incidents happens and thing go beyond our control. In case of unlikely events, your items delivered and assembled in less than perfect condition, please inform us at the earliest at +971 4 324 3006 or e-mail us at info@carpenters.ae, and we will be more than happy to attend to you at our earnest.

Our commitment to you

Carpenters.ae warrants to you that supplied furniture shall be free of defects in materials and/or workmanship attributable to production from the date of buyer’s receipt of the product and/or after assembly and acknowledgement of delivery. Please note that warranties are not transferable and shall not be extended to re-sold and or transferred items. Damage resulting from improper handling after acknowledging the delivery receipt or from exposure to weather or extreme site conditions is not covered by the Carpenters.ae warranty. Warranty is subject to normal use under normal conditions. THE REPAIR OR REPLACEMENT OF DEFECTIVE GOODS CONSTITUTES Carpenter.ae’S ENTIRE OBLIGATION. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Carpenters.ae shall in no event be liable for incidental or consequential damages. 

Our liabilities

Carpenters.ae in unlikely events will repair or replace at our discretion any piece of furniture that is defective in material or workmanship under the terms and conditions outlined here. If we determine that a repair is impractical, you will be furnished a replacement of the same or similar color, design, style and quality free of charge. If in the case of repair or replacement is not commercially practical or cannot be timely made, We, Carpenters.ae, at our discretion, will issue the refund or the purchase price for the affected product.

Limitations and coverage exclusions

Commercial use: This warranty applies only when you have purchased Carpenters.ae furniture for your commercial project and not for resale.

Improper care and use: The warranty does not cover damages incurred by improper use and care of the furniture especially by the use of abrasive agents or other harsh cleaning materials and chemicals.

Product modification and disassembly: Any product modification, disassembly and re-assembly performed by the customer or any other person not authorized and not by any staff of Carpenters.ae, voids the right to warranty.

Accidents, Abuse and Normal Wear & Tear: This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, scuffs, watermarks, indentations or any intentionally incurred damages.

Natural materials: In the event of usage of natural material like but not limited to solid woods, veneers, stones and metals specified by the costumer, which are not intentionally imposed like wood knots, grain and color variations, mineral streaking and all natural imperfections shall not be claimed as defects and/or damages.

Floor, walls, ceiling leveling: Carpenters.ae shall not be held liable and nullify the warranty claims in the event of storage, installations and placements of furniture in an uneven surfaces which may result to bends and deformity, cracks, misalignment and any related damages occurred due to existing site conditions, unless otherwise said furniture are fitted with leveling mechanism, adjustable glides and alike.   

Custom made furniture: All above coverage and exclusions applies to custom made furniture, since a coordination between you, the client, and ours staffs is required prior to production of the items purchased.

Consequential or Incidental Damages: Carpenters.ae will not be liable for any loss, expense or damage other than to the furniture itself that may result from a defect in the furniture, unless otherwise attributable to our staffs negligence, mishandling and unprofessionalism. 

Your Warranty Rights: This warranty gives you specific legal rights and you may also have other rights, which vary from different states, federal laws, local rules and regulations. Except for such other rights, the remedies provided under this warranty states the limit of the responsibilities of Carpenters.ae.

Replacement, Return and Refund Policy

All products that are made-to-order in specific material and finishes as per customers’ requirements are nonrefundable and cannot be returned nor replaced.

If in unlikely event that items delivered are damage or defective, we will, at our earnest, will be replacing the same as soon as time permits. If commercial practicality are not possible and/or replacement was against the timeline of requirement, we will be providing temporary substitution of the same function, otherwise will be refunded.

Since most of the products are made-to-order and with the guidance of our staffs prior to confirming your purchase, orders placed and confirmed shall not and cannot be cancelled and/or replaced and modified for unjust reasons such as mistakes in dimensions, colours, specifications or seldom, change of mind, once the production and material procurement  had commenced.

We at Carpenters.ae, guarantees you that we will exert our best effort to avoid such unfortunate events.

Shipping Policy

Our center for operations are mainly inside UAE and shipping rates differ from each Emirate and will reflect to your order upon checking out. Orders from and to outside the UAE will be delegated to our customer service staffs for detailed shipping fee rates and methods of delivery. Please contact us on +971 4 324 3006 or info@carpenters.ae for more clarifications.

Delivery, Assembly and Handing-over Policy

It is the responsibility of the customer to inform and coordinate with us the site readiness, storage space availability and site conditions prior to scheduling of delivery and assembly of the items.

Failure of claims or receipt of delivery on specified and confirmed scheduled date, of bulk (in both quantity and size), a maximum amount of AED 450/day of storage space will be applied. All delivery notice and instructions shall be coordinated with our staffs prior to schedule of deliveries and assembly.

We shall deem fulfillment of delivery, assembly and handover of products after receipt and acknowledgement by the customer and/or authorized client’s representative of delivery notes which will be handed only by our logistics and authorized staffs.

 Carpenters.ae reserved the rights to inspection, investigations and incidental reports and shall be carried out by our staff prior to customer claims and reports.

 Carpenters.ae thank you for trusting and patronage of our product. For your inquiries, claims and report, as well as comments, suggestions and appreciation, contact us through these channels:

e-mail: info@carpenters.ae 

Tel: +971 4 324 3006.